Front Office Assistant,Receptionist in Kozhikode, Kerala

Minimum 6 months of experience
To have detailed information about the Hotel, city as well as the competition
To have detailed information regarding arrivals and room requirements
To have up to date information on daily room occupancy
To allocate rooms to all arriving guests
To maintain up-to date information on room rates, current promotions, offers and packages
To co-ordinate with housekeeping for clearing of rooms
To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics
To handle all incoming telephone calls as per standards instructed
To maintain a physical count of all room keys in each shift
To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
To ensure that all transactions are supported with vouchers
To ensure accurate cash handover
To give proper and complete handover to the next shift
To follow the house rules and policies laid down by the management
To adhere to strict grooming and hygiene standards